Conditions for tours and accommodation...
We offer a personalised service for our clients, who often make reservations with us well in advance. Cancellations with short notice (of even 2 months or more) are sometimes hard to re-book because of the long lead time most clients require to secure reservations. Therefore, we recommend that you consider the option of travel insurance when booking your trip, to cover you for any financial losses incurred for cancellation due to unforeseen circumstances.
 For personalised reservations for accommodation and tours on Bruny Island:
A deposit of 25% of the cost of the tour/accommodation is payable at the time of booking, with the balance to be paid 14 days prior to commencement of your visit. Cancellation must be made in writing, either by email, fax or letter. A fee of 25% of the cost of the tour/accommodation will be charged for cancellations of more than 14 days' notice, and no refunds will be made for cancellations made within 14 days of commencement of your stay. NO PETS ALLOWED for the sake of the wildlife on the property.
For group tours and tour packages for other Tasmanian and Australian destinations:
A 25% deposit is also required for these reservations and is payable at the time of booking. Once the booking has been confirmed, the deposit will not be refunded under any circumstances, unless we have to cancel the holiday due to low numbers of clients or other unforeseen circumstances (applicable to group tours). The balance must be paid at least 6 weeks before the starting date. Late bookings can sometimes be accepted within this time. Should the balance fail to reach us by the date specified on your invoice, we reserve the right to cancel your booking without refund. You may cancel your booking at any stage. Cancellations must be made in writing, and will be deemed to be made on the date on which we receive the written cancellation. All tour deposits and flight payments you have made to us will be retained by us. The following cancellation charges will apply if the cancellation is received:
- 42 – 31 days before departure: 75% of the total invoice cost
- 30 days or less before departure: 100% of the total invoice cost
To protect yourself, please ensure that you take out travel insurance to cover this as early as possible.
Single rooms: We will always try to accommodate clients who request single rooms, but this is not always possible (or may be possible but with shared bathroom with others), and clients may be asked to share for all or part of the holiday in this way. In this case we will of course not charge the single room supplement for the portion of the holiday where the room is shared. We will also try to accommodate clients travelling on their own but wishing to share, but if there is no other single person on the tour willing also to share we will have to charge the single room supplement.
Tour Itineraries may change slightly (or a comparable alternative offered) if weather conditions are unfavourable, but every effort will be made to make your tour a successful and enjoyable one. Sights will also vary according to the season and weather conditions.
 For tours on Bruny Island: due to the restrictions placed on travel to and from the island by the ferry service, nocturnal tours are only available if you have arranged to stay on Bruny overnight. Groups with their own transport may also participate in some activities, where a designated rendezvous place will be nominated. Tours are available all year round on demand, although prior booking is necessary.
Please advise of any special health or dietary requirements that you may have at the time of booking. We have a no smoking policy in our accommodation cottages, and a smoke-free environment is encouraged for the comfort of others.
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